Explore GitHub

Freshdesk makes it easier for you to provide excellent service to customers by equipping you with the right tools for the job. Freshdesk brings together your support conversations from various channels – such as email, Facebook, Twitter, phone and more – so you can manage them easily from one place. Our cloud-based support solution also enables you to access your data and support your users from any device – phone, laptop or tablet – on the go.

Streamline your support

• Provide support on email, social networks, phone, chat, and more - from one place.
• Make your support desk more efficient with powerful automations taking care of routine tasks.
• Customize everything from the way your support portal looks to your email responses. Freshdesk allows you to tailor experiences based on available data to fit the customer.
• Measure performance, track metrics, know how efficient you are and get actionable insights to improve on with our powerful suite of reports.
• Integrating third-party solutions like GitHub, Salesforce and Xero to make sure your agents have the necessary information required to provide support.

Keep your developers and agents in sync

Occasionally, your agents might face a problem presented by a customer that only a developer knows how to solve. The new Freshdesk/GitHub integration lets your agents and developers stay in sync with each other so that developers can chime in and provide support as necessary. With the new Freshdesk/GitHub integration:

• Link Freshdesk tickets with GitHub issues in repositories of your choice.
• Manage your releases better by associating linked GitHub issues to existing milestones from Freshdesk.
• Keep agents up-to-date on the status of linked issues with the GitHub widget in the Ticket Details page.
  
• All updates to a ticket - responses and notes added - will be added as comments in the linked GitHub issue.
• All comments posted to a GitHub issue will be added as notes in the related Freshdesk ticket.