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Intercom's shared inbox makes it easy for teams to handle support requests. Assign messages, see customer profiles, and respond in-app or by email, and more.

Our GitHub integration allows you to keep Intercom conversations and GitHub issues in sync so your support team and development team can easily work together to resolve customer reported issues. The installation does not require any development time and can be added by simply clicking through the install steps, which take 2 minutes to complete.

Installation steps:

1. To add the integration, click on GitHub in your apps Integration Settings, and then click Integrate with GitHub.

   

2. This will open GitHub in a new tab and ask you to authorize the application. Authorizing Intercom will enable Intercom to receive webhooks from GitHub when a connected issue is updated.

   

3. Once you authorize the application, you will see a list of all the repositories you have access to that you can connect to Intercom. You should select the repository where you log issues for your product with your development team. Click Add Webhook to connect that repository to Intercom.

   

How it works

When you paste the URL of an Intercom Conversation into a GitHub Issue or Issue Comment, then the Conversation will be linked to that Issue. Whenever that issue changes state between open and closed, Intercom adds a note to all linked Conversations and re-opens them.

Features

• Assign messages, see customer profiles, and respond in-app or by email.
• Automatically assign conversations to the right team or teammate based on keywords or any data Intercom tracks.
• Live customer profiles show exactly who you're talking to, reducing the need for the frustrating back and forth.