PLEN Playground - Forum

Hi High-Gi,

Helping you, Could you tell me following question?
- Which one is type of your PLEN2, standard edition or developer edition?

Hi High-Gi,

Could you try following steps?

1. Edit the latest version firmware for Arduino, and upload this one.
   (Before you install it, you need to change the value TARGET_DEVELOPER_EDITION at BuildConfig.h, to true from false.
   s.a. https://github.com/plenprojectcompany/P … fig.h#L38)
2. With the latest version Control Server, read the all motion files at PLEN2 repository and install these.
   (s.a. https://github.com/plenprojectcompany/P … r/motions)

If you have any troubles after doing that, please ask me again :)

Hmm...

If you mind, upload the phenomenon on video sharing site (s.a youtube) could be helpful for me ;)

Hi, High-Gi

Please let me know your software environment?
(Just for reference, recommended environment is shown as right-hand. https://github.com/plenprojectcompany/P … tware-set)

If you use the environment above, I think the error will be solved to do following process.

- Re-install the all motion files using PLEN Utils.
    - Run the latest version Control Server, then launch PLEN_Utils.url.
    - Click "Load Motion(s)" button to load the all motion files which are placed here.
    - After that, click "Install" button.

Just for confirmation, your environment satisfies below, right?

- Firmware version is just v1.4.1.
- After stating up PLEN2, it is standing straightly.
- To install the motion files (e.g. https://github.com/plenprojectcompany/P … r/motions) was successfull.

If even one of the conditions above is not fulfilled, your PLEN2 doesn't work well.
Please send us your PLEN2 if you will have given up to tune it. We can fix the problem ;)

Last edited by Guvalif (2017-01-16 07:16:58)

Hi High-Gi,

Please use address below:
PLEN Project Company Inc.
3F Meijiyasuda-Life Osaka Umeda Bidg. 3-3-20 Umeda Kita-ku Osaka-city Osaka 530-0001 Japan
Also, I recommend to write down "NOT RESTRICTED" on delivery ticket when you send your PLEN2.

P.S.
We will ask you to pay the repairing cost and re-shipping fee. Could you mind left-hand?

Last edited by Guvalif (2017-01-19 07:19:25)

Hi,
1 month ago I sent you the plen2, like we agreed. I sent the helpline and the support the following email:

-----------------------------------
Dear Madams and Sirs,
I sent you my Plen2-Robot according to our arrangement (see our forum conversation: https://plen.jp/playground/forum/viewtopic.php?id=97).

You got the Plen2 on 24.02.2017 11:37:00, like shown here:

Datum: 24.02.2017 11:37:00
Sendung zugestellt; PLZ 0000; JP
Datum: 24.02.2017 08:10:00
Verzögerung wegen Zustellhindernis; PLZ 0000; JP
Datum: 23.02.2017 10:06:01
Sendung in Verteilung; PLZ 0000; JP
Datum: 23.02.2017 09:00:01
Sendung im Zollstellungsprozess; PLZ 0000; JP
Datum: 21.02.2017 22:09:00
Sendung im Bestimmungsland eingetroffen; PLZ 0000; JP
Datum: 18.02.2017 11:20:02
Sendung ins Ausland weitergeleitet; PLZ 1005; AT
Datum: 18.02.2017 01:36:35
Sendung in Verteilung; PLZ 1005
Datum: 17.02.2017 18:13:26
Sendung in Verteilung; PLZ 4005
Datum: 17.02.2017 16:29:01
Sendungsannahme in Post-Geschäftsstelle; PLZ 4020

I want to ask, if you could repair and reinstall the software of the Plen2? When will it be ready for sending it back? What are the cost of repairing and sending it back? How may I pay the costs?

best regards,
Peter

-----------------------------------

I want to know what happens next?

best regards,
Peter